1. Standard contact lenses

Standard contact lenses can be returned to us, or exchanged.

You must contact us first, to receive a return-number. Without this return-number, we will not accept your return. Just send the lenses to us

• unopened (unopened containers / boxes or packaging)
• in the original packaging, and suitable for re-sale again
• with the return-number you have received from us
• with a copy of the order or invoice
• the reason for the return
• within 14 days after reception of the lenses

and we will exchange your lenses or refund your money within 30 days. Refunds will normally be made by re-crediting the payment card account from which the money was originally debited, or by transfer to your bank account.

Note:
• Disposable lenses in soft secondary packaging - so-called blisters, can not be returned, since these are not suitable for resale.
• You are responsible for the shipping and shipping costs to us. Please keep a "proof of postage" when returning goods.

2. Non-standard contact lenses

Non-standard contact lenses can not be exchanged, returned or canselled:

• Colored contact lenses
• Special designs (e.g. toric lenses, multifocal lenses etc.)

3. Defective lenses

Defective lenses can be exchanged for the same product if the manufacturer confirms the defect.

• Just send the defective lens to us + the original packaging within 14 days after the invoice date.
• Please include your name, order number, and the reason for the return.
• You are responsible for the shipping and shipping costs to us. Please keep a "proof of postage" when returning goods.
• When the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost.
We cannot issue refunds for defective items.