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CTT - Track & Trace - Locate the position of your shipment
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Check out what our customers think.

Optical Institute prides itself in offering quality service and the largest selection of contact lenses available. See what some customers are saying about Optical Institute. If you would like to send us your comments, please email us.

Please note, we quote all customer testimonials verbatim (exactly as they were sent to us).

Thank you for your reply and attention
Rosa - Berango, Spain - June 20, 2008
Thank you for the great news, I was a little worried that they would not be available. Now as long as they are the exact ones I have no problem waiting the 32 days. I can't stress enough how much I appreciate you folks over @ Optical Institute were able to help me. Please let your colleagues & superiors know that you have made me extremely happy.
 Victor - Yuma, AZ (USA) - June 19, 2008
Thank you for getting back to me so soon. Its actually waiting at the post office for me right now. I will picking it up in the morning. Thanks again!
 Tania - Philadelphia, PA (USA) - June 17, 2008
Just to confirm that I have received my order this morning. Thank you for the good service
 Stephen - Belfast, UK - June 12, 2008
Thank You for the information ! :-) All went great.  you folks are very nice to order from. thanks so much
 Kathy - Saint David, ME (USA) - June 11, 2008
Thank you very much for following up.

I finally received my package after calling USPS to sort out the matter. It seems that USPS delivered the package to my local post office in San Diego, but the local office somehow lost track of it and never delivered it to my home. When I called the local office, they did not know where the package was, gave me a phone number for USPS customer affairs, they launched an investigation, and finally discovered the package in the original local office!

Anyway, the US postal office is simply horribly disorganized.

You guys are great! I always got a prompt email response from you, and thank you again for following up.

I will definitely order from your store again! If there is a different shipping carrier other than USPS that you guys use, maybe I'll select that next time... ;)

 Martin - San Diego, CA (USA) - June 9, 2008
Muchísimas gracias! No esperaba que fuesen tan rápidos :)  Hasta las próximas compras.
 Elena - Mieres (Spain) - June 9, 2008
Thanks so much! I got my lenses today and they arrived safely. Yeah, now I can take these annoying glasses off. I'll definetly come back for more when I need to. Great service!
Thanks again!

 Faith  - Stockton, MO (USA) - June 5, 2008
Thanks you so much, I really appreciate it.  For futures order I will be happy to order from you   Thanks  again
 Jonah - Oswego, IL (USA) - June 3, 2008
Thanks you are excellent!!  I appreciate your prompt response.
Have a great day.

 Marsha - Dyer, IN (USA) - June 3, 2008
Prezados amigos, informo que minhas lentes de contato chegaram no sábado, 29.05.08, em perfeito estado.
Agradeço muitíssimo e deixo expressa aqui, a minha satisfação com o prestimoso serviço. Abraços,

 Scarlet - Belém (Brazil) - June 2, 2008
Hola, he recibido mis lentillas sin ningún problema.  Muchas gracias.
 Pilar - Leeds (UK) - June 2, 2008
Thank you very much for letting me know of the shipment. I am actually a corporate support manager for a financial publishing company here in Baltimore, and I would like to let you know that your customer service skills are wonderfull. I cant wait to recieve the lenses, and I look forward to doing business with you again.
 Brian - Baltimore, MD (USA) - May 23, 2008
Thank you very mych for your services!  I  received the contact lenses and everything its ok!  Have a nice day!
 Georgia - Athens (Greece) - June 21, 2008
Ya he recibido las lentillas. Gracias. Saludos,
 Lourdes - Castellon (Spain) - May 19, 2008
Received my lenses yesterday.  Thanks for your help.
 Yvonne - Faro (Portugal) - May 6, 2008
Mais uma vez obrigada pela prontidão e rectidão do seu procedimento.
 Ângela - Caminha (Portugal) - May 29, 2008
Thank you so much,  you were very helpful. 
 Maritza - New York, NY (USA) - June 24, 2008
Thank you for your answer and for your great customer support.
 Marcio - Lisbon (Portugal) - May 23, 2008
Somente para vos agradecer e confirmar recepção das mesmas. Melhores cumprimentos,
 Ana Teresa - Funchal (Portugal) - April 9, 2008
thank u so much for the help, it's very much appreciated
 Gail - Burbank-Toluca Lake, CA (USA) - March 30, 2008
Thank you for your assistance in this transaction.  I am impressed with your company's promptness, ease in handling customer problems, and superior customer service.
 Anna - Corpus Christi, TX (USA)
Thank u so much for the help, it's very much appreciated.
 Gail - Burbank-Toluca Lake, CA (USA)
Thank you, I appreciate the personal attention and good customer service I've received so far!  Look forward to getting my contacts in the near future!
 Beverly - Kasilof, AL (USA)
Thank you for answering this quickly. I understand that propably this is not your fault and i appreciate the way you take care of it. This is not a reason for me to stop being your client, I think your customer service has been co-operative and fair.
 Jenni - Finland
Thank you for getting my order out so promptly.
 Bonnie - Greenwood, IN (USA)
Thank you for the info. I'll go ahead and order these soon.
  Douglas (USA)
Just wanted to let you know I did receive my lenses today. Thank you very much for keeping in touch. I will be ordering from you again.  Thank You.
 Barbara - Minerva, OH (USA)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Our business philosophy - Quality products at a good price, and a simple, fast and safe way to order. When you buy from us you'll find:

100% Guarantee:

We will go a long way to make sure that you are satisfied. If changes or returns are to be made, we will be happy to assist you.

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You'll get the same contact lenses you use today, delivered to your door and at discount prices.

Online shopping from us is easy, safe and convenient.


Order with Confidence - As a major European direct-to-consumer optical supplier, we have delivered quality products to customers all over the world. Our customers simply get great savings.

We deliver. You Save.

We are a retail company that is not intended to give clinical advice. The material provided on this site is for informational purposes only. We recommend that your eyes are examined regularly. Always contact your eye care professional for the best solution for your vision problem. If you are having problems or discomfort, remove your lenses immediately and consult your eye care professional.

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